Shipping & Returns
7-16 business days
7-17 business days
7-15 business days
7-17 business days
Return and Replacement
MONEY BACK GUARANTEE
We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 12 hours after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.
blue light glasses
Contact us to return
Protecy reply and confirm
What can I do if my order dispatch is delayed?
We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at firstname.lastname@example.org and we will try our best to resolve your issues.
My order has been shipped. Can I track it?
once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.
Can I cancel my order?
You can cancel your order within 24 hours of order. Please email us at email@example.com to request a cancellation. You will not be able to cancel the order by yourself on the website.
Which countries does Protecy ship to?
Protecy ships to US, Canada, Europe,UAE, Australia,Bahamas,New Zealand,Barbados,
If I am not satisfied with the glasses,what should I do?
We offer a money-back guarantee for our eyewear. If you are not 100% satisfied, you can return the glasses within 15 days. Simply email us at firstname.lastname@example.org or email@example.com if you would like to request a return or exchange.
How soon will I get my refund ?
As soon as our team gets your return,refunds will be made to the credit card or account used in the original purchase transaction in 12 hours.
Can you clarify shipping costs?
What should I do if my tracking information shows delivered but I do not have the product?
What if my order is lost or damaged in the mail or delivery?
Refund to your Paypal account
Protecy receive the glasses
You send back
Arrange shipping cost to your Paypal account
You choose a new blue light glasses
Send to you free shipping
1.It is the customer's responsibility to ship the glasses back and notify us via phone, email, chat or SMS message.
2.With our 55-Day Fit Guarantee, you can make a return for a one-time replacement or refund within 15 days of receiving your order.
3.Before you send back the items please contact us for Protecy coustomer service confirmation first.
4.You'll receive a refund within 12 hours after the glasses reach to our office. Or, if you chose the replacement option, we'll ship your new eyewear at once!
5.Gift Card can not be returned or replaced.
6.The items brought with coupon can be returned and replaced.
7.During the shippment,Protecy with contact you to keep you informed by email.
8.You can cancel your order within 24 hours of order. Please email us at to request a cancellation. You will not be able to cancel the order by yourself on the website.
9.Protecy may ask for relevant information, documentation, records and/or other evidence to support customer’s claim.
10.If you have any other question ,please follow us @protecyglasses in Instagram or send email to or will reply you as soon as possible.