Shipping & Returns

Free Shipping

SHIPPING METHOD

RATE

DELIVERY TIME

FedEx

FREE

7-16 business days

DHL

FREE

7-17 business days

UPS

FREE

7-15 business days

SF EXPRESS

FREE

7-17 business days

SHIPPING METHOD

RATE

DELIVERY TIME

Return and Replacement

MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 12 hours after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.

Return Procedure

     Receiving       

blue light glasses

 Contact us to return

Protecy reply and confirm

What can I do if my order dispatch is delayed?


We will try our best to get your products to you within the estimated delivery times. If the package has not reached you by the expected delivery date, please write to us at protecyglasses@gmail.com and we will try our best to resolve your issues.




My order has been shipped. Can I track it?


once your order has been dispatched, you will receive an email with the details of the tracking number and the courier company that is processing your order.




Can I cancel my order?


You can cancel your order within 24 hours of order. Please email us at protecyglasses@gmail.com to request a cancellation. You will not be able to cancel the order by yourself on the website.




Which countries does Protecy ship to?


Protecy ships to US, Canada, Europe,UAE, Australia,Bahamas,New Zealand,Barbados, Hong Kong, South Africa, Qatar, Singapore,Equador,Fiji,Japan,Korea,Brazil,South Africa and so on.




If I am not satisfied with the glasses,what should I do?


We offer a money-back guarantee for our eyewear. If you are not 100% satisfied, you can return the glasses within 15 days. Simply email us at protecyglasses@gmail.com or info@protecyglasses.com if you would like to request a return or exchange.




How soon will I get my refund ?


As soon as our team gets your return,refunds will be made to the credit card or account used in the original purchase transaction in 12 hours.




Can you clarify shipping costs?


We’ll cover all shipping fees for new orders and exchange orders in the world wide.




What should I do if my tracking information shows delivered but I do not have the product?


Please contact your local carrier’s office to see if a parcel has been left for you; In certain cases, a parcel will be left with a local carrier’s office if the recipient is not available upon delivery. If you have not been able to locate the parcel after doing this, please email us at protecyglasses@gmail.com or info@protecyglasses.com.




What if my order is lost or damaged in the mail or delivery?


We cannot be liable for any damages incurred during transit; it lies within the responsibility of local carrier and we cannot assume the risk of carriers. We do not assume any responsibility for lost or damaged packages caused during transit.





Questions 

Refund to your Paypal account

Protecy receive the glasses

You send back

the glasses 

Arrange shipping cost to your Paypal account

You choose a new blue light glasses

  Send to you   free shipping

Notes:

1.It is the customer's responsibility to ship the glasses back and notify us via phone, email, chat or SMS message.

2.With our 55-Day Fit Guarantee, you can make a return for a one-time replacement or refund within 15 days of receiving your order.

3.Before you send back the items please contact us for Protecy coustomer service confirmation first.

4.You'll receive a refund within 12 hours after the glasses reach to our office. Or, if you chose the replacement option, we'll ship your new eyewear at once!

5.Gift Card can not be returned or replaced.

6.The items brought with coupon can be returned and replaced.

7.During the shippment,Protecy with contact you to keep you informed by email.

8.You can cancel your order within 24 hours of order. Please email us at protecyglasses@gmail.com to request a cancellation. You will not be able to cancel the order by yourself on the website.

9.Protecy may ask for relevant information, documentation, records and/or other evidence to support customer’s claim.

10.If you have any other question ,please follow us @protecyglasses in Instagram or send email to info@protecyglasses.com or protecyglasses@gmail.com.We will reply you as soon as possible.

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